Visa® Debit Card

• Log into Digital Banking.
• Navigate to "My Settings" in the top navigation
• This will take you to the "Personal information" page
• Verify that the phone number listed is your current, primary number.
• If you update your phone number, Click "Save" to save your changes!

If you are calling the 866 number (on the activation sticker) from a phone number other than the one we have in our system, you will be transferred to a live agent. Please do not hang up during the transfer period. You will be asked to verify your credentials and the agent will activate your card. To select a custom PIN, you will need to update your home phone number in online banking, then call the automated activation system and follow prompts to set a PIN

You will need to follow the instructions above to active your card. 

To change your debit card PIN, please call 866.762.0558.

Enjoy fee-free access to more than 30,000 ATMs nationwide through the CO-OP Network plus more than 5,000 shared branch locations throughout California and nationwide to make deposits and withdrawals.

FIND AN ATM NEAR YOU

You may also qualify for up to 10 ATM fee rebates, up to $3.00 per out of network ATM transaction per month when you use another financial institution's ATM if your meet these requirements:

• A TPCU Checking Account in good standing
• Direct Deposit posted to your Checking monthly. 

An online Travel Notification form is available within Digital Banking to notify us of when you will be travelling away from your home area. Alerting us of your travels will reduce the likelihood that your The Police Credit Union Debit Card will be blocked due to card activity outside your home area.

Navigating to the Travel Notification form:

• In the Navigation menu, click Account Services > Travel Notification
• The Travel Notification Form appears
• Provide your travel dates, the card(s) used for purchases, travel destinations, contact information while travelling and click submit

Please Note: This form is valid within 2 business days of submission. If your departure day is today, please look for the "We're here to help" section below to contact us.

• Cardholder Dispute Form for fraudulent activity: Use this form for any unauthorized/fraudulent activity detected on your debit card.
  
  
• Cardholder Dispute Form for Non-fraudulent activity: Use this form for any NON -fraudulent activity detected on your debit card (Ex: credit not received, difference in amount, cancelled transactions, etc.). 

Please fill out the appropriate form with all information filled thoroughly and then fax to 415.242.6574 or email to contact@thepolicecu.org

I received an automated fraud alert what do I do? 

If suspicious activity is detected on your credit card, our automated security system will attempt to contact you immediately with a text message. If no response is received to the initial text, the automated system will attempt to contact you via the next available channels until a response is received, in this order:

1. Text message
2. Phone call and voicemail
3. Email

Take action immediately by responding to the automated system via text, phone, or email. To ensure that you receive these important alerts, please log into Digital Banking and make sure that your contact information is updated.

At The Police Credit Union, we are committed to protecting your personal information so you can use your Visa^® Debit and Credit Cards with confidence. We offer Falcon Fraud Manager to enhance the security of your electronic transactions with a system that detects fraud quickly and accurately to minimize your risk and protect against losses.

24-Hour Monitoring

Falcon Fraud Manager monitors signature-based and PIN-based transactions 24 hour a day, seven days a week.

• Each debit and credit card transaction is assigned a score on a risk-based scale.
• High-risk transactions will trigger Falcon Fraud Manager to contact you to determine the transaction’s legitimacy.
• If the score is deemed ultra-risky, Falcon Fraud Manager may block your account temporarily if you can’t be reached, in order to secure the card against fraudulent activity.

Even with Falcon Fraud Manager, you should contact The Police Credit Union immediately if the following occurs:

• You suspect your card has been compromised.
• Your contact information has changed. (It’s vital to keep your contact information and emergency contact information current at The Police Credit Union.)
• You are planning a vacation and know there will be unusual activity on your card.